Quality Policy
At Eastman, quality is at the core of our success. It is an important part of our legacy, culture, and brand. We strive to run all processes reliably and to the desired targets while avoiding the costs of poor quality. Eastman team members are committed to doing it right the first time, every time, guided by these principles.
We excel at understanding our customers, their quality needs and reliably delivering products and services that add value.
We proactively foster strategic business partnerships with customers and suppliers that improve quality and enhance business results.
We drive value-adding and market-directed continuous improvements and breakthrough innovations.
We design and improve manufacturing and non-manufacturing processes that optimize business results.
We understand new and existing market requirements and competitive trends. We rapidly innovate to meet customer needs and accelerate bringing those solutions to market.
We build a shared quality vision, align our organizations to support that vision and create engaging work environments. We develop measurable objectives tied to business performance and enable ownership for achieving them.
We understand the concepts of variation and waste. We apply appropriate tools to drive productivity and enable innovation.
We assess performance and benchmark against best practices. We capture, share and institutionalize learnings to improve results.